Effective Date: [23/09/205]
Last Updated: [23/09/205]
Return Window
We offer a 7-day return policy from the date of delivery. Return requests must be initiated within this timeframe to be eligible for processing.
Eligible Return Conditions
Quality Issues: Items that arrive damaged, defective, or with manufacturing flaws are eligible for full refund or replacement.
Product Mismatch: If the received item significantly differs from the product description, images, or specifications shown on our website.
Size or Fit Issues: Clothing items that don’t fit as expected based on our size guide, provided the item is unworn and in original condition.
Wrong Item Shipped: If you receive an incorrect product due to our fulfillment error.
Return Requirements
Photographic Evidence: All return requests must include clear photographs showing the issue or defect. Returns cannot be processed without proper visual documentation.
Original Condition: Items must be unused, unwashed, unaltered, and in their original packaging with all tags attached.
Return Authorization: Contact our customer service team before returning any item to obtain a Return Authorization Number.
Non-Returnable Items
- Items that have been worn, washed, or altered
- Products damaged due to misuse or normal wear
- Items returned after the 7-day window
- Undergarments and intimate apparel for hygiene reasons
Return Process
- Contact Us: Email info@qaaf.com.pk within 7 days of delivery with your order number and photographs showing the issue
- Return Authorization: Our team will review your request and provide a Return Authorization Number if approved
- Package Return: Securely package the item with the authorization number and return it using our provided shipping label
- Processing: Returns are processed within 5-7 business days after we receive the item
Refund Methods
Original Payment Method: Refunds will be issued to the original payment method used for purchase within 7-10 business days after approval.
Store Credit: As an alternative, customers may choose store credit for faster processing and future purchases.
Partnership with The Markaz
As an authorized dropshipping partner of The Markaz, our return policy aligns with their quality assurance standards. We work directly with The Markaz to ensure seamless return processing and maintain their commitment to customer satisfaction.
Exchanges
Product exchanges for different sizes or colors are subject to availability. Exchange requests follow the same 7-day timeline and photographic evidence requirements as returns.
Shipping Costs
Our Fault: We cover all return shipping costs for items that arrive damaged, defective, or incorrect.
Customer Preference: Customers are responsible for return shipping costs when returning items due to size, fit, or preference issues.
Policy Updates
This return policy may be updated periodically. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.